Man working in a data center.

Managed IT Services To Help Improve Yours

Everybody wants IT to just work. But the reality is your IT team’s performance is hampered by spending too much time keeping the lights on, managing vendors and daily operations.

For your infrastructure to deliver real business value, you need to continually manage and optimize it. Do you have the resources and expertise to manage this in-house?

We’ll perform all the essential tasks that you can’t — or prefer not to — in order to get the most value out of your IT investment. We’re New England’s most experienced managed IT services company. Leverage our services and expertise to extend your own.

ON DEMAND SUPPORT

The help you need, when you need it

All of our managed services are backed by a team of certified specialists who provide the results driven customer service that’s part of our Core. Available 24x7x365 by phone, email or chat.

  • Technical Telephone Support
  • Remote Administration and Response
  • Emergency Onsite Support
  • Detailed Reporting
  • Enhanced Partner Product Support

PROACTIVE SUPPORT

The help you need, before you need it

All of our managed services include proactive monitoring, patching, managed backups, and industry-leading SLAs, including 100% Network Uptime.

  • Proactive Server, Device, Web and Appliance Health Monitoring
  • Proactive Maintenance and Administration
  • Certified Technical Engineering Support
  • Live Service Desk Support

Managed IT Services Core Components

  • Remote Control remote control of your desktop & servers to instantly connect and start getting you back in business.
  • Anti-Virus Software Kaspersky or WebRoot Enterprise Anti-Virus and Anti-Spyware is available with each desktop license.
  • Mobile Client Portal 360 degree view of your sites accessible anywhere, anytime with access to system overviews and backup data.
  • Anti-Virus Management  Scheduled anti-virus installation checks and definition updates for over 40 anti-virus applications.
  • Desktop Monitoring Monitor alerts for hard drive, memory, CPU and Event IDs.
  • Intelli-Monitoring: Over 2000 Server monitors automatically applied to your Servers based on the server configuration.
  • Notification Management:  Custom configure email notifications based on alert family and time of day. Choose to receive notifications immediately as alerts are created or after the alert has been analyzed by our Back Office.
  • Backup Monitoring: Symantec Backup Exec and Business Continuity monitoring and management.
  • Device Monitoring:  Monitoring for SNMP network devices: Printers, UPSs, Firewalls, Routers and more.
  • Linux Monitoring: Linux device availability and performance monitoring.
  • Agent Technology: Small footprint and low priority systems agents that are network independent and carry out maintenance activity regardless of connectivity.
  • Asset & Inventory Hardware and software inventory and asset change reports. Custom reports available upon request.
  • Executive Reports Monthly high level site overview reports with network health scoring.
  • Patch Management  Automatically scans and deploys Microsoft Security patches.
  • Integrated Ticketing Proactive Integrated ticketing system to confirm and managed trouble tickets.
  • Client Communicator A self-service, system tray application designed to provide direct client support.

Available Managed Services Areas

Server

Windows

Linux

Virtual

Cloud

Network

Switches

Firewalls

Routers

Fiber

Storage

Desktop

Windows

Linux

Chrome Books

Cloud

Office 365

Azure

Amazon Web Services

Google Cloud Storage

Storage

EMC

HPE

Dell

Website

Public Facing

Intranets

Cloud Based

Sharepoint

Applications

Internal Apps

External Apps

Third Party Apps

Custom Apps

VOIP

Comcast Business Edge

Verizon Business VOIP

Mitel VOIP

Ask Us How We can Help Take Away the Daily Burdens So You Can Tackle the Important Stuff